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Privacy Policy

Privacy Policy

Your privacy is important to us. It is Sunshine Solar’s policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://sunshinesoalr.co.nz, and other sites we own and operate.

This policy is effective as of 20 May 2022 and was last updated on 20 May 2022.

Information We Collect

Information we collect includes both information you knowingly and actively provide us when using or participating in any of our services and promotions, and any information automatically sent by your devices in the course of accessing our products and services.

Log Data

When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, other details about your visit, and technical details that occur in conjunction with any errors you may encounter.

Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.

Collection and Use of Information

We may collect personal information from you when you do any of the following on our website:

Use a mobile device or web browser to access our content

Contact us via email, social media, or on any similar technologies

When you mention us on social media

We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:

Please be aware that we may combine information we collect about you with general information or research data we receive from other trusted sources.

Security of Your Personal Information

When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.

Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. We will comply with laws applicable to us in respect of any data breach.

You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services.

How Long We Keep Your Personal Information

We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. If your personal information is no longer required, we will delete it or make it anonymous by removing all details that identify you.

However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.

Children’s Privacy

We do not aim any of our products or services directly at children under the age of 13, and we do not knowingly collect personal information about children under 13.

International Transfers of Personal Information

The personal information we collect is stored and/or processed where we or our partners, affiliates, and third-party providers maintain facilities. Please be aware that the locations to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with this privacy policy.

Your Rights and Controlling Your Personal Information

You always retain the right to withhold personal information from us, with the understanding that your experience of our website may be affected. We will not discriminate against you for exercising any of your rights over your personal information. If you do provide us with personal information you understand that we will collect, hold, use and disclose it in accordance with this privacy policy. You retain the right to request details of any personal information we hold about you.

If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. We will provide you with the ability to unsubscribe from our email-database or opt out of communications. Please be aware we may need to request specific information from you to help us confirm your identity.

If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.

If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

Use of Cookies

We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified.

Limits of Our Policy

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

Changes to This Policy

At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.

If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.

Contact Us

For any questions or concerns regarding your privacy, you may contact us using the following details:

James Wilson

https://www.sunshinesolar.co.nz/tag/faq

Bill McElhinney
Bill McElhinney

Just left us a 5 star review

For friendly, professional service, Sunshine Solar are top notch. We have had solar for sometime now and the effect on our power bill has been nothing short of amazing. Great follow up service from a great team. Thanks James and Hamish. We would highly recommend Sunshine solar.

Could not fault the company, from the start, advice was great. Even the after sales been good. The team throughout the company who we dealt with have been great. We are already noticing the difference with the savings using the system. Would highly recommend this company to anyone.

Best decision ever to have Solar Panels installed. Even happier that we went with Sunshine Solar, love that i could support a local supplier too. Amazing customer service and follow up service a year later. Panels are still looking and working fab ! Most importantly the cost savings have really impressed us, having months of not having to pay anything and being in credit over warmer months and significantly lower over colder months. Definitely worth the investment, loving the immediate returns.

You can trust the team at Sunshine Solar from planning to installation and followup. Very happy with my setup after over a year of use. Power bill much more acceptable 🙂

Awesome Company, Excellent products and very competitive on price , but customer service is next level. Thanks John and Team . Will definitely be back for the next build

Lovely customer service from Ruby and Harper. Exceptional savings!

We have had our Solar System in place for around 8 months now, and it has been a noticeable change in our month to month power. The install process was very easy, and the team onsite were also very professional and everything was left looking nice and tidy.

We had solar hot water panel and solar panels installed 2 years ago. They have reduced our power bill dramatically. We would like to thank sunshine solar for the service they provided when they were installed and the follow up we have just had. Fantastic service from a great company. Can highly recommend them to anyone thinking of solar. Cheers John

Very friendly people to deal with. Make it easy to install solar PV and solar hot water. Have great variety of options and can make it suit your needs.

Recommend Sunshine Solar For panels and for hot water. Their after sale service is great as well. We had solar hot water installed at our last build and proved to be a great investment. Our house now, we have 12 panels installed and also a great investment. So for anything solar, I would recommend Sunshine Solar.

Awesome service right from the get go. Then the follow up check in to ensure all is running well (which it is of course). The panels themselves are also great looking compared to most others, full black and sleek with extra warranty over comparables. Super impressed on all fronts and a great investment, thanks heaps Sunshine Solar!

They installed our system. Generally excellent service and the cost was competitive. We had an issue with our design… the planned inverter was a bit too small (we were right on the edge). When we raised the issue they sorted it out asap! The only cost was the difference between the inverter we had and the new one. I’d use them again.

I am very happy with the work done thanksand service they give

We had our 22 panel 3 phase solar panel system installed by sunshine sola a year ago, the pre installation benefits of solar were explained in detail.the installation was very professional by a knowledgeable team. Any post installation questions were answered promptly. A nice touch was sunshine solar calling this week to have a catch up to check everything is tracking as expected Would highly recommend Sunshine solar.

Sunshine solar installed our panels almost a year ago. Fantastic service and product. Love the savings on our power bills

When I decided to have solar panels installed and for Sunshine Solar to do it, I was very impressed that Chris who was doing the assessment endorsed my decision not to have a battery installed. As I wanted to go for a year without one just to see how the costs would go. There was no high pressure sales tactics applied. Even without the battery there is flexibility in using high use appliances through out the day. Previously I used the high use appliances on night rate. If you are prepared to pay major costs up front in the long term costs are cheaper with solar panels. I would recommend having solar panels installed by Sunshine Solar.

Great service from initial enquiry through to installation which was professional and efficient. Great personalized follow-up and customer support.

We had Sunshine Solar install our 10 panel system almost a year ago and we are very happy with it. Obviously especially in summer where our bill went from $130 Dec 2021 down to $42 in Dec 2022!! It's more even over winter but still a saving and great to be part of covering our own needs including charging a car. We appreciated the clear information from James and easy installation process. Follow up after install was also great. Thanks Sunshine Solar team

Sunshine Solar first assessed whether hot water only or full solar power generation was most suitable for my home. I appreciated that they didn't just try to sell me the more expensive system, but advised me that the hot water only made more economic sense for my small unit. They were flexible with me regarding the installation timeline and helpfully produced the extra documents I needed for getting a Good Energy loan from my bank. The installation went smoothly. I immediately noticed a savings as the hot water heating component was gone from my power bill. A year later they touched base again to make sure I'm happy with how it's going. I recommend getting in touch with them if you have questions about what system would work best for your place.

I was new to solar and Chris explained everything very simply and clearly. It has now been 12 months since our installation and it has surpassed my expectations! A trustworthy and expert team who have followed up twice to make sure I understand how everything works.

We are very happy with the level of service we have received before and after installation. We were kept informed every step of the process by the friendly and knowledgeable team including office staff.Always available to answer queries and help, knew their solar product and how it worked thoroughly. Helped with lining up an electrician who also was very informative and related companies to connect us with power. Already we can see the benefits and savings even though we have only had solar since the beginning of this year. We are definitely happy to recommend Sunshine to anybody who is thinking about getting solar installed at their place.Gary Sword

Easy to get a quote, which was accurate, installation went well, and friendly after service. I would recommend their service.

We had a 7.2kw, 18 panel, 5kw battery system installed last January. This system has exceeded our expectations and is performing as forecast in the Sunshine Solar quote. An unexpected outcome is a significant decrease in our energy usage due to being able to monitor our power consumption via the associated app which has resulted in an overall shorter pay back interval. The installers were on time and great to deal with. Speedy responses to post installation requests have resulted in system tweaks to maximise performance. We would recommend Sunshine Solar to anyone considering a home solar PV system.

Sunshine Sola was our company of choice after having been to the Home Show. John Wilson and his staff have many years of experience and built up years of knowledge. The staff are very approachable and we highly recommend them.

I can not recommend these folks enough from initial looking into solar and getting quote, to installation they even come and check system doing it's job. So good

We've had our system in for about 7 months now. Very happy with the level of service both before and after installation. It was installed when it was booked to go in and does exactly what we were told it would do. Sunshine were easy to deal with and easy to get hold of if you need to. A very friendly and approachable team. Definitely happy to recommend Sunshine to anyone thinking about getting solar installed at their place.

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Nathan Mote
recommends

Sunshine solar were great to deal with. Great service and a great product. The install team were awesome and after sales was amazing.

We have had great service and would highly recommend. After a few months we would recommend Solar to anyone.

We installed an 8kw, 20 panel unit in January this year. I am very happy so far. The electricity savings are around $300 per month and that will mean a 12-15% return on our investment. Sunshine Solar also installed timers for our hot water cylinders and combined with a new power plan from Contact, the savings are substantial. I am thinking of installing 5 more panels set at a steeper angle to better utilise winter sun. I will be happy to get Sunshine Solar to do this job.

Looked into getting solar for a variety of reasons and reasearched a number of providers before settling on Sunshine. Found their response very good, answering questions and moreover didnt promise the earth in terms of whats solar return on investment would be. All in all a good experience.

5years ago installed a water heating system which is working well. Earlier this year decided to install a 12 panel system for power to the rest of the house and couldn't be happier. Good power savings, even in winter, installation prompt, and follow up service excellent. Good explanation of the workings of the system. Thank you all.

When we first decided to build a new house, John and Sunshine solar was recommended by a friend of ours. After talking with John about our needs, we decided to go with John and two years later. We finally moved in to our new home. The solar system works Great, Working with Sunshine Solar couldn't have been easier and we would highly recommend them to anybody.

The team at Sunshine Solar have been brilliant to deal with from start to finish. I can't recommend them more highly!

Very well done and expertly installed. Can't ask for more. Would recommend them highly if you want solar power.

Had panels and a hot water diverter installed a few months ago. Whole process was great. From a quote to expected savings and seemless installation process. Had a small problem today with the hot water diverter. From phone call to problem fixed was just a couple of hours. Highly recommended this company.

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